With more to be awarded in mid-September, NHS Direct has won contracts to cover thirty per cent of the population, but concerns about ‘hasty’ rollout remain
Paul Smedley, executive director of the Professional Planning Forum, uncovers the secrets behind five recent success stories in public sector customer contact
Do procedures get in the way of delivering an excellent call centre experience? asks Marcus Hickman, executive research director of CCA
In such turbulent times, what role can Unified Communications play to increase efficiencies and enable better public services?
The Customer Contact Association looks at the paradoxes of contact centre management in the health sector
How will customer contact in the health sector have to change to meet the needs of 21st century citizens, asks the Customer Contact Association
The Infection Prevention & Control show will help infection prevention and control professionals search for solutions to prevent infection and improve care.
The healthcare industry faces enormous challenges, including rapidly changing regulatory, financial, and technical issues.
Bluerock Healthcare is an efficient and dedicated healthcare staff provider specialising in suppl
Messly is a innovative digital solution helping NHS Trusts reduce agency spending.
Managing the risks from asbestos in hospitals is a legal duty, says the Asbestos Removal Contractors Association
Dietitian Heather Russell, from the Vegan Society, explains why well-planned vegan diets can support healthy living in people of all ages
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