With more to be awarded in mid-September, NHS Direct has won contracts to cover thirty per cent of the population, but concerns about ‘hasty’ rollout remain
Paul Smedley, executive director of the Professional Planning Forum, uncovers the secrets behind five recent success stories in public sector customer contact
Do procedures get in the way of delivering an excellent call centre experience? asks Marcus Hickman, executive research director of CCA
In such turbulent times, what role can Unified Communications play to increase efficiencies and enable better public services?
The Customer Contact Association looks at the paradoxes of contact centre management in the health sector
How will customer contact in the health sector have to change to meet the needs of 21st century citizens, asks the Customer Contact Association
Health and Care Innovation Expo 2017 returns to Manchester Central on 11th and 12th September 2017.
Billions of pounds of savings mandated between now and 2020 must come from non-pay sources.
Introducing Intelligent Care Navigation
Meadee Flooring Ltd are commercial flooring contractors established in 2003.
Rachel Murphy outlines NHS plans to harness the power of digital healthcare apps and create a digital tools library.
Rachel Pinto examines what employers can do to improve the mental health and well-being of their staff, especially during times of change.
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