With more to be awarded in mid-September, NHS Direct has won contracts to cover thirty per cent of the population, but concerns about ‘hasty’ rollout remain
Paul Smedley, executive director of the Professional Planning Forum, uncovers the secrets behind five recent success stories in public sector customer contact
Do procedures get in the way of delivering an excellent call centre experience? asks Marcus Hickman, executive research director of CCA
In such turbulent times, what role can Unified Communications play to increase efficiencies and enable better public services?
The Customer Contact Association looks at the paradoxes of contact centre management in the health sector
How will customer contact in the health sector have to change to meet the needs of 21st century citizens, asks the Customer Contact Association
‘The leading UK event focusing on the design of mental health facilities’
You can discuss physical NHS smartcards with almost any NHS Trust to instantly get the picture...
Frontline Total Security Ltd is one of the main security providers in Southern England and proud
Pandora X Ltd is a software company that
Tas Hind looks at the role of cloud computing in helping to revolutionise the use of technology in healthcare
With various iterations of the CQUIN 1B guidelines being announced over the last few years, it’s not surprising that many find them daunting and confusing, says David King
About HBMedia Information Cookie Compliance PrivacyTerms and Conditions
Education BusinessHealth BusinessGovernment BusinessTransport BusinessGreenFleetCounter Terror BusinessGovernment TechnologyGovernment Energy
Members of the Professional Publishers Association