With more to be awarded in mid-September, NHS Direct has won contracts to cover thirty per cent of the population, but concerns about ‘hasty’ rollout remain
Paul Smedley, executive director of the Professional Planning Forum, uncovers the secrets behind five recent success stories in public sector customer contact
Do procedures get in the way of delivering an excellent call centre experience? asks Marcus Hickman, executive research director of CCA
In such turbulent times, what role can Unified Communications play to increase efficiencies and enable better public services?
The Customer Contact Association looks at the paradoxes of contact centre management in the health sector
How will customer contact in the health sector have to change to meet the needs of 21st century citizens, asks the Customer Contact Association
METRIC Group Ltd are a leading UK manufacturer and supplier of parking equipment. We work direct with many NHS trusts and private healthcare providers to supply smart, secure, scalable parking systems that work for hospitals and health clinics.
For more than 20 years, RSR has supported many great companies around the UK with their electrica
T F INSTALLATIONS LTD is a dedicated specialist company in Fire Detection, fire alarm system desi
Professor Gillian Leng looks at the importance of assessing technologies for psychological therapies and mental health treatment
Alex Caruso explains how designing facilities appropriately can improve safety and patient outcomes
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