With more to be awarded in mid-September, NHS Direct has won contracts to cover thirty per cent of the population, but concerns about ‘hasty’ rollout remain
Paul Smedley, executive director of the Professional Planning Forum, uncovers the secrets behind five recent success stories in public sector customer contact
Do procedures get in the way of delivering an excellent call centre experience? asks Marcus Hickman, executive research director of CCA
In such turbulent times, what role can Unified Communications play to increase efficiencies and enable better public services?
The Customer Contact Association looks at the paradoxes of contact centre management in the health sector
How will customer contact in the health sector have to change to meet the needs of 21st century citizens, asks the Customer Contact Association
Health+Care focuses on the delivery of cultural, service, system and digital transformation that secures the future of health and social care systems
As traditional crime rates continue to fall, cyber crime is heading in the other direction, while the IOT’s is multiplying the vectors of possible attack.
Take your parking pulse: Healthcare Parking Survey 2017
Dark Knight Security, based in Berkshire, was established in 2008 with a vision to improve the im
Rachel Pinto examines what employers can do to improve the mental health and well-being of their staff, especially during times of change.
With advances in technology occurring throughout the NHS, Keiron Shepherd discusses how healthcare will improve alongside the development of apps.
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