Learning the best way to deal with disputes

Philip Shipman, HR manager at NHS Grampian, discusses how best to respond to the threat from sharp rises in tribunal cases

For an organisation as enormous, diverse and widespread as the NHS, it can be a challenge to provide personal safety for all staff, writes the Institute of Conflict Management's Bob Beal

Catherine Skinner, director of personal safety charity Suzy Lamplugh Trust, looks at the security issues healthcare staff face and makes the case for conflict resolution training

Sue Frith, deputy head of the NHS Security Management Service, discusses employers’ responsibility to make sure staff are able to work in a safe and secure environment

Revisions to the sixth edition of the Code for Crown Prosecutors means that assaults against anyone providing NHS services will be taken more seriously. The NHS Security Management Services discusses what these changes mean

Latest figures show health care professionals are still among highest risk of assault

Event Diary

The Infection Prevention & Control show will help infection prevention and control professionals search for solutions to prevent infection and improve care.