Managing major incidents in the NHS

The Forum talks to the North Eastern Ambulance Service about how their customer service stood up to such a major incident

The roll of call centres in the health system

Call centres have improved the work of customer contact within the healthcare sector. Richard Abdy explains how

Katherine Potter discusses some of the innovations that are happening in contact centres in the healthcare industry – using examples from the Forum’s recent Innovation Award finalists

Event Diary

Exclusive research from the Public Sector Show 2018 takes the temperature of over 700 UK public servants, giving a picture of their views on the health of the nation’s public services.