Managing major incidents in the NHS

The Forum talks to the North Eastern Ambulance Service about how their customer service stood up to such a major incident

The roll of call centres in the health system

Call centres have improved the work of customer contact within the healthcare sector. Richard Abdy explains how

Katherine Potter discusses some of the innovations that are happening in contact centres in the healthcare industry – using examples from the Forum’s recent Innovation Award finalists

Event Diary

The Emergency Services Show is the UK’s leading annual showcase of the blue light sector, featuring over 450 exhibitors, live demonstrations, unique learning opportunities and unrivalled networking.

Supplier Profiles

Asckey Data Services Ltd

Asckey Data Services Ltd has over 20 years’ experience in providing a unique set of IT services t

Bell First Aid Training Ltd

Bell First Aid Training is run by a husband and wife team who are passionate about delivering hig