Managing major incidents in the NHS

The Forum talks to the North Eastern Ambulance Service about how their customer service stood up to such a major incident

The roll of call centres in the health system

Call centres have improved the work of customer contact within the healthcare sector. Richard Abdy explains how

Katherine Potter discusses some of the innovations that are happening in contact centres in the healthcare industry – using examples from the Forum’s recent Innovation Award finalists

Event Diary

This Westminster Health Forum seminar will discuss the future of funding in the NHS, looking at priority areas, productivity and integration.

Supplier Profiles

Macs Automated Bollard Systems Ltd

Macs Automated Bollard Systems Ltd specialise in the nationwide supply of security bollards, auto

Innova Care Concepts

Innova Care Concepts manufactures, supplies, and installs the most innovative healthcare equipmen