Recognising excellence within the NHS

The winners of the 2016 Health Business Awards, sponsored by CCube Solutions, were announced at a ceremony held in central London on 29 November. Health Business provides a review of the winning organisations in all 21 categories

The NHS has once again been portrayed rather negatively by the media in 2016. Financial shortcomings, excessive workloads, junior doctor strikes, staff shortages and bed blocking have all contributed to an image of a care system in disarray and desperation. But while more money, staff and space are all necessary to tackle these growing issues, little has been done in the media coverage to emphasise, congratulate and celebrate the success stories that have been lost behind the headlines.

Unprecedented turn-arounds, recruitment triumphs, energy savings, new successes with technological advances and the many other strides forward that the NHS has managed, despite its constraints, are the headlines that should be broadcast.

Presented by GP and well-known media doctor Sarah Jarvis, over 80 organisations were represented at the annual Health Business Awards, the event which attempts to swim against the tide and acknowledge the ongoing, and too often, unrecognised excellence taking place within the NHS. Here, we list are winning organisations and the success stories which led to their well-deserved achievements.

Sustainable hospitals
Sponsored by ISS Healthcare, the Sustainable Hospital Award was presented by Jarvis to West London Mental Health NHS Trust for the Broadmoor Hospital redevelopment project. As well as a new energy centre and combined heat and power boiler that turns wood chips into fuel, the Broadmoor Hospital redevelopment project features ongoing ecology work which sees hundreds of animals relocated to safer environments in surrounding areas.

Scheduled to open in 2017, much of its demolition material is being processed for recycling, with environmental mitigation measures used on the access road for construction traffic.

Keith Thomas, technical project manager, was at the event to accept the award, and said: “We incorporated a number of environmental elements from the outset to ensure the delivery of greener buildings. These included an extensive enabling works programme to create safe habitats for displaced wildlife, the recycling of over 4,200 tonnes of concrete from our decommissioned hospital buildings and the installation of a combined heat and power unit to make future energy consumption much more efficient.

“As you can see, sustainability has played an important role in this project, so we’re delighted that our work has been recognised by the judges.”

The commended hospitals in the category were North Bristol NHS Trust, Yeovil Hospital, University Hospitals Bristol Foundation Trust and East Cheshire NHS Trust.

Elsewhere, Beating West Suffolk NHS Foundation Trust, NHS Blood and Transplant and NHS Employers to the NHS Publicity Campaign Award, sponsored by Your Socks On, was the UK Renal Registry for their ‘Think Kidneys’ Campaign. ‘Think Kidneys’ comprises a website and series of posters and is endorsed by the Royal Pharmaceutical Society and displayed by GP surgeries and pharmacies across England. These carry simple messages to explain how kidneys function and tips to keep them working well, such as drinking enough water, as well as signs to look out for which may point to a problem.

Recognising facility management
Burton Hospitals NHS Foundation Trust were the recipients of the Estates and Facilities Innovation Award. Sponsored by Swallow Evacuation & Mobility Products, the Endoscopy Decontamination Services were heralded for improving patient safety and efficiency. The facilities for cleaning endoscopes at the trust are all purpose built for the space and have been designed with the input of staff, and consistently provide clinicians with safe, clean equipment. In recent inspections the trust scored highly for discharging patients, keeping the noise down on wards during the night and communication.

Having won the Innovation Award at the Health Estates and Facilities Management Association (HefmA) Awards in May, Wendy Kirk, decontamination lead, said: “I am over whelmed that we have received another award for the Endoscopy Decontamination facility within Burton Hospitals. There were multiple entries and so it is really lovely our hospital was overall winner.

“It’s fantastic that the team has once again been recognised for the hard work they have done this year. The facilities we now use are purpose built for our needs and the area is now a much better environment for staff to work from, importantly our staff had input into what would work and what would not. Our main priority remains providing safe, clean equipment in a timely manner for our clinicians to use which, in turn, keeps our patients well. And provision of Endoscope decontamination from within the decontamination unit and therefore allowing clinical staff to concentrate on patients is proving to be the right decision.”

Northumberland Tyne and Wear NHS Foundation Trust and Lancashire Care NHS Foundation Trust were the commended trusts in the Estates and Facilities Innovation category.

The Environmental Practice Award, sponsored by STC, was presented to Barts Health NHS Trust for their Cleaner Air for East London project. Barts Health partnered with the Greater London Authority (GLA), its four London boroughs and behavioural change charity, Global Action Plan, to create a cross-sector collaboration to take action to improve air quality and reduce exposure for those most at risk. The Cleaner Air for East London programme has delivered seven projects to tackle air pollution over three years. There has been a measured reduction in air pollution evident as a result of the work at St. Bartholomew’s hospital site.

Challenging recruitment issues
With staff shortages plaguing the majority of NHS trusts throughout 2016, the Healthcare Recruitment Award, sponsored by Interact Medical, was a hotly contested category, with the success stories of the nominated trusts proving a breath of fresh air in a difficult subject for the sector.

Improved recruitment processes at Guy’s & St Thomas’ were noted as the reasons for the award making its way to the London teaching hospital. The trust continues to use its successful recruitment formula of speed meeting with line managers and candidates, and now includes a personality style assessment day as part of the process. Opportunities for candidates with learning difficulties, dyslexia, dyspraxia, health issues and complex family backgrounds have been promoted. Unfortunately missing out on the prize in this category this year were Western Sussex Hospitals NHS Foundation Trust, Hull and East Yorkshire Hospitals NHS Trust, Humber NHS Foundation Trust, and Mid Yorkshire Hospitals Trust.

Sponsored by Assistive Partner, the winner of the NHS Finance Award was Bolton NHS Foundation Trust. As a pilot site for the Carter review of efficiency and productivity, the finance team at Bolton has overhauled its operations and recorded a much improved performance, emerging from financial adversity to record a surplus in just one year. Despite facing huge pressures the team made drastic improvements to the financial reporting schedule. A successful cash management improvement project exceeded expectations.

IT for seizure safety
The Healthcare IT Award, sponsored by Fujitsu, was perhaps the most hotly contested category at the 2016 Awards. There are over 600,000 people with epilepsy in the UK, and approximately 42 per cent of epilepsy deaths are preventable. The EpSMon app, collaboratively developed between the Cornwall Partnership NHS Foundation Trust, Plymouth University, Royal Cornwall Hospital Trust, SUDEP Action and UCL Institute of Neurology, was the technology that gained the judge’s attention and won the prize. An evidenced based free app for smartphones and tablets, it works by providing a seizure safety checklist to support people with epilepsy, allowing patients to monitor their risk for free to keep themselves safer. It has already demonstrated improved communication, safety and reduced mortality within patients.

Jane Hanna, CEO of SUDEP Action, said: “To win this across all health initiatives is yet further evidence that our digital tool supporting people with epilepsy manage their risk and access the right service is a solution that is hitting the button right now.”

Continuing the theme of patient safety, Frimley Health NHS Foundation Trust were the recipients of the Patient Safety Award, sponsored by Ascom. Since taking over Wexham Park Hospital in 2014, the trust has brought about a remarkable turnaround, with the Care Quality Commission now recognising a strong patient safety culture at the hospital. Avoidable harm rates have been significantly reduced, a ‘Sign up to Safety’ campaign saw 500 staff make personal pledges to improve safety and formal complaints at Heatherwood and Wexham Park fell by 62 per cent over the last year.

Wendy Jardine, deputy head of patient safety at the trust, commented: “It was an honour for us to accept the award on behalf of the trust and it reflects the huge amount of work that everyone put in to turn around performance at Wexham in particular. After the CQC results earlier this year this latest award has finished 2016 off nicely.”

The Outpatient Parenteral Antimicrobial Therapy programme at Wirral University Teaching Hospital, the PROSPER Programme at Essex County Council, NHS Fife’s Patient Track and the Pennine Acute Hospitals NHS Trust’s electronic prescribing and medicines administration (ePMA) were the commended nominees.

NHS Barnsley CCG and the RightCare Barnsley service were announced as the winning entry for the 2016 Clinical Commissioning Award. Run in alliance with Barnsley CCG by Barnsley Hospital and South West Yorkshire Partnership NHS Foundation Trust, RightCare Barnsley provides a co-ordination service for GPs and other healthcare professionals. Over 1,000 patients have avoided being admitted into hospital over the past 10 months since the service started, which is staffed by both community and hospital nurses.

Building mental health excellence
For the Hospital Building Award, sponsored by headline sponsors CCube Solutions, Guys & St Thomas NHS Foundation Trust picked upon their second award of the ceremony for their Cancer Treatment Centre. The culmination of more than 10 years of planning, the new 14-storey Cancer Centre brings the majority of hospitals cancer treatment and research under one roof. Six linear accelerators will be the first radiotherapy machines in Europe to treat patients above ground level, which aims to help patients feel more comfortable in natural light and air.

Northern Devon Healthcare NHS Trust’s Seamoor Chemotherapy Unit, University Hospitals Bristol NHS Foundation Trust’s Queen’s Building development, NHS Merton Clinical Commissioning Group’s Nelson Health Centre and East and North Hertfordshire NHS’ New QEII hospital were the commended NHS organisations.

The Innovation in Mental Health Award, sponsored by Celesio, is an award that always contains some of the most innovative technologies and services, attempting to raise mental health awareness and treatment on par with physical health.

The EIP London Programme, run by The Office of London Clinical Commissioning Groups, prepares Early Intervention in Psychosis (EIP) teams and CCGs for the new standard introduced on 1 April 2016, and to ensure that more than 50 per cent of people across London are commencing NICE‑concordant treatment within two weeks of referral. The success of the programme, recognised through the Office of London Clinical Commissioning Groups winning of the award, requires frontline staff and senior level buy in, meaning EI teams are reporting higher numbers of referrals and investment into EI teams has grown across London.

A clean sweep
Sussex Community NHS Foundation Trust were the winners of the Hospital Cleaning Award in recognition of the consistently high standards maintained by The cleaning and housekeeping department. This year’s Patient Led Assessment of the Care Environment (PLACE) ‘Cleaning Scores’ achieved 98.93 per cent across the 11 community hospitals inspected - the third consecutive year the cleaning scores have been above the national average.

Peter Prentice, strategic director of estates and facilities, said: “This is fantastic recognition for the hard work and commitment of our facilities staff to provide clean environments for both our patients and staff, and to improve the experience of care.”

The unlucky, but rightfully commended hospitals for the Cleaning Award were Ashford and St Peter’s Hospitals NHS Foundation Trust, Royal Devon & Exeter NHS Foundation Trust, North Lincolnshire and Goole NHS Foundation Trust and NHS Forth Valley.

The Transport & Logistics Award, sponsored by The British Parking Association was awarded to NHS Blood and Transplant for their transport management system. NHS Blood and Transport collects blood from more than 3,000 donation venues, delivers it to 15 holding units and then transports shipments on demand to every NHS trust in England and North Wales. Last year, NHSBT implemented new transport management software to improve the efficiency of its 220-strong fleet.

Celebrating collaboration
Yorkshire Ambulance Service NHS Trust, South Yorkshire Fire & Rescue, South Yorkshire Police were awarded the NHS Collaboration Award. The Local Intervention and Falls Episodes (LIFE) team, operating within the organisations, attend lower priority incidents in Sheffield, seeing fire and police staff visit hundreds of homes in the city to reduce fire risk in properties, improve security and help people who have fallen and contribute to reducing the risk of falls. The team operates using two specialist vehicles and four staff – two South Yorkshire Fire & Rescue employees and two South Yorkshire Police community support officers (PCSOs).

Steve Helps, head of prevention and protection at South Yorkshire Fire & Rescue, said: “This award is the best possible example of our commitment to collaborate with our emergency services partners. It’s also deserved recognition for a brand new team, which proves emergency services are working together locally to help make people safer and healthier.

“We know that there are huge links between the people who need the help of the police and health services, and those who are at risk of fire. So collaborative working such as this undoubtedly benefits our public safety work.”

Dr Steven Dykes, deputy medical director at Yorkshire Ambulance Service NHS Trust, added: “It’s great to see this example of joint working recognised at a national level, particularly as it has benefited many local residents in its first few months by providing them with an integrated approach to their social and medical needs.”

The winner of the Air Ambulance Service Award was announced to be London Air Ambulance, recognised for its use of a pioneering balloon procedure known as REBOA (Resuscitative Endovascular Balloon Occlusion of the Aorta), to prevent a road crash victim bleeding to death. It was only the second time the procedure had been carried out on the roadside and the patient survived.

Wiltshire Air Ambulance, East Anglian Air Ambulance, Midlands Air Ambulance and Great North Air Ambulance were commended within the Air Ambulance Service Award.

A productive food folder
Musgrove Park has been developing best practice initiatives in areas such as food waste reduction, and making cost savings of £120,000 per year without any loss in food quality. For that reason, Taunton & Somerset NHS Trust were awarded the Hospital Catering Award. Moving to a same day system and working closely with its catering provider, housekeeping team and ward nurses, food waste was reduced from 21 per cent to five per cent through effective monitoring of patients’ needs and bed turnover. A new food folder provides housekeeping staff on each ward with a greater clarity on the meals offered.

Celebrating victory on the day in the Patient Data Award category was Royal Cornwall Hospital Trust. RADAR (RCHT Analysis Data and Reporting) has been in development for the last eighteen months at the trust, producing live reports, such as number of patients in the Emergency Department and number of occupied beds, informing the patient flow team and on-call managers and driving decision making based on the most up to date information. On top of this award, Royal Cornwall Hospital Trust was recently named as one of the top trust’s in the country for completeness of data on the NHS Digital Maturity Index.

Procuring in the right places
Through the joint venture that is South West London Pathology (SWLP), three trusts - Croydon Health Services NHS Trust, Kingston Hospital NHS Foundation Trust, and St George’s University Hospitals NHS Foundation Trust - have delivered a single, integrated, NHS-led pathology service which caters for 3.5 million people. Therefore, the Hospital Procurement Award was presented to South West London Pathology, whose 35-strong procurement team conducted rigorous assessments of potential partners, with each evaluation session taking up to three days to complete. As a result of the time spent developing each partner agreement, the resulting contracts are air‑tight, in turn minimising any risk to SWLP.

Securing a top award
The East Lancashire Hospitals Trust was announced as the successful nomination in the Hospital Security Award for the secure storage system developed in partnership with a local company, for patient’s valuables. The drawer has been designed as part of the patient’s bedside cabinet, which can only be locked and unlocked using a Radio Frequency ID wristband, which is programmed on the patient’s arrival.

The programming of the wristbands takes only seconds and they have been designed to be compliant with Infection Prevention and Control requirements. It is anticipated that the system will be rolled out to its other wards and hospitals in order to enhance the security of patient’s property throughout the trust.

Jed Morris, security and governance manager at the trust, said: “We are very pleased to have won this award having worked extremely hard on innovation for our patients using our Hospital services. We really wanted to improve the patient experience and environment for patients to ensure they feel confident in the security of their belongings during their stay if they chose to hold their valuables at their bedside. This is a relatively simple system to use for the patients, yet ingenious scheme that so far has reduced loss and generated some really positive feedback from our patients.”

Southend University Hospital NHS Foundation Trust’s recent security improvements and NHS Greater Glasgow and Clyde’s Infra Red Personal Activation Device rollout were also merited within the category.

Outstanding achievement
And finally, the stand out category of the day was rightly left to last and was received well from all of those in attendance. For the 2016 Health Business Awards the Outstanding Achievement in Healthcare Award, sponsored by CCube Solutions, was handed to Hinchingbrooke Health Care NHS Trust.

Competing in the category against Royal Free London NHS Foundation Trust, Western Sussex Hospitals NHS Trust, Northumberland, Tyne and Wear NHS Foundation Trust and East London NHS Foundation Trust, after returning to NHS management on 1 April 2015 after a period in private control, Hinchingbrooke Hospital is out of special measures, with the latest CQC report from August this year now rating all of the trusts’ services as Good. As well as several areas of outstanding practice, the latest patient survey reports show improvements in food quality. A merger with Peterborough and Stamford Hospitals is planned for April 2017.

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