New app for SCAS to boost response times

South Central Ambulance Service (SCAS) is to receive new mobile devices and a bespoke app from Vodafone UK to improve efficiency and response times for its 1,200 Community First Responders and Co Responders.

Working across Oxfordshire, Buckinghamshire, Berkshire and Hampshire, the CFRs and Co Responders are volunteers trained to attend medical emergencies and start lifesaving interventions prior to the arrival of an ambulance.

Using the mobile devices, fitted with 4G connectivity, responders can log in and report that they are available to respond, meaning that the closest available responder will be alerted and provided with the exact location, fastest route and incident details. Additionally, on arrival, they can share critical information about the incident and request additional support from the emergency services.

Nic Morecroft, head of Operations for Community Engagement & Training, said: “We recognise there is a huge opportunity to improve patient care using digital technology. Our partnership with Vodafone highlights how implementing technology solutions can have an immediate and real impact on the service we offer to patients.  We have already seen improved efficiencies and feedback from our first responders has been extremely positive.”

Anne Sheehan, enterprise director from Vodafone UK, said: “We are delighted to be working with the South Central Ambulance Service to help improve response times for this critical service, and ultimately patient care. We will be working together to identify other areas where we can use the power of technology to bring benefits to both CFRs and patients.”

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