METRIC Group Ltd are a leading UK manufacturer and supplier of parking equipment. We work direct with many NHS trusts and private healthcare providers to supply smart, secure, scalable parking systems that work for hospitals and health clinics.
New NHS Digital figures show that there were 208,400 written complaints received by the NHS during 2016/17 - an increase of 4.9 per cent on the previous year.
The Data on Written Complaints in the NHS, 2016/17 report examines numbers of complaints about both primary and secondary care and finds that there were 571 written complaints made every day.
Analysis of the report reveals that there was a 9.7 per cent increase in written complaints to GP and dental practices, as well as 90,600 primary care complaints, up from 82,600 in 2015/16.
Additionally, there was a 1.4 per cent year-on-year increase in secondary care complaints with 117,800 complaints received in 2016/17. 35.8 per cent of secondary care complaints were fully upheld, compared with 38.5 per cent in 2015/16.
Regionally, the highest overall percentage increases in all written complaints were in: Lancashire (14.6 per cent increase); the West Midlands (11.1 per cent); the North Midlands (8.8 per cent); and Yorkshire and Humber (8.6 per cent).
Likewise, the total number of complaints fell in: the South Central region (down 6.2 per cent); the South West region (down 1.8 per cent); and Cumbria and the North East (down 0.6 per cent).