ERS Connect

ERS Connect, the leading supplier of Patient Communication Services across all 6 lots under SBS/Caras2, delivers cost optimisation savings and an end to end comprehensive service to support patients along their care pathway – Hybrid Mail/e-letters; Patient Portal; SMS/Auto-Voice/Agent Calls; FFT/Surveys; Post-Discharge; Digital services and much more.

Working solely with the NHS, we deliver a comprehensive range of Patient Services via a single, secure web portal delivering a complete view of any patient along their care pathway.

We deliver demonstrable cost efficiency savings at an average of 450% ROI with identified income savings at an average 100:1.

Using a blended mix of communication services, ERS Connect maximises multiple contact methods to ensure the lowest cost to the NHS to support patient communications – by using escalation channels, we are able to ensure all cohorts are contacted with the optimum method(s), with full service reviews conducted quarterly by a named, dedicated Account Manager.

Our Services include

  • Hybrid Mail & e-Communication services
  • Secure Patient Portal                                                                            
  • Patient appointment reminders
  • Pre-admission screening services
  • Appointment scheduling
  • Patient surveys        
  • Friends and Family Test
  • Post-discharge support
  • Short notice booking and cancellation calls
  • Major incident alerts service
  • Overflow Appointment Booking Services
  • Triage appointment services
  • Partial Booking/Choose & Book

Our services are designed to maximise Patient attendance and reduce DNA’s either at Outpatient or Pre-Admission stages along the patient pathway.  

We deliver proven results.

Event Diary

You are invited to this unique annual exhibition that brings together all the disciplines from the emergency services sector who are involved in prevention, response and recovery.