ECRI Institute, one of the leading patient safety and medical technology research organizations, places health technology cybersecurity at the top of its just-released 2019 Top 10 Health Technology Hazards.
ERS Connect, the leading supplier of Patient Communication Services across all 6 lots under SBS/Caras2, delivers cost optimisation savings and an end to end comprehensive service to support patients along their care pathway – Hybrid Mail/e-letters; Patient Portal; SMS/Auto-Voice/Agent Calls; FFT/Surveys; Post-Discharge; Digital services and much more.
Working solely with the NHS, we deliver a comprehensive range of Patient Services via a single, secure web portal delivering a complete view of any patient along their care pathway.
We deliver demonstrable cost efficiency savings at an average of 450% ROI with identified income savings at an average 100:1. Using a blended mix of communication services, ERS Connect maximises multiple contact methods to ensure the lowest cost to the NHS to support patient communications – by using escalation channels, we are able to ensure all cohorts are contacted with the optimum method(s), with full service reviews conducted quarterly by a named, dedicated Account Manager.
Our Services include:
- Hybrid Mail & e-Communication services
- Secure Patient Portal
- Patient appointment reminders
- Pre-admission screening services
- Appointment scheduling
- Patient surveys
- Friends and Family Test
- Post-discharge support
- Short notice booking and cancellation calls
- Major incident alerts service
- Overflow Appointment Booking Services
- Triage appointment services
- Partial Booking/Choose & Book
Our services are designed to maximise Patient attendance and reduce DNA’s either at Outpatient or Pre-Admission stages along the patient pathway.
We deliver proven results