With more to be awarded in mid-September, NHS Direct has won contracts to cover thirty per cent of the population, but concerns about ‘hasty’ rollout remain
Paul Smedley, executive director of the Professional Planning Forum, uncovers the secrets behind five recent success stories in public sector customer contact
Do procedures get in the way of delivering an excellent call centre experience? asks Marcus Hickman, executive research director of CCA
In such turbulent times, what role can Unified Communications play to increase efficiencies and enable better public services?
The Customer Contact Association looks at the paradoxes of contact centre management in the health sector
How will customer contact in the health sector have to change to meet the needs of 21st century citizens, asks the Customer Contact Association
We are an established engineering company based in Cardiff, South Wales and have been trading for 15 years, the company was started by David Hill initially working out of a small lock up garage and making gates and railings for domestic customers, to our current workshop of 5300sq ft.
As the years have progressed we have moved away from domestic customers and focused more on business customers, we have also increased our product and service offerings and we now offer general fabrication, specialist fabrication and site services on a nationwide basis.
MGPS Services Ltd are an independent company accredited to ISO 9001:2015 and provide Medical Gas
Northwich’s Victoria Infirmary (VIN) Community Diagnostic Centre (CDC) has enabled more patients
With health sector vacancies at a record high, one NHS trust in Kent is battling back by offering more than 300 fully-paid apprenticeships, from nursing to administrators
The NHS must embrace the agency workforce. During this staffing crisis, recruitment agencies and temps are playing a crucial role in keeping wards open and the wheels of the NHS turning, writes Yerin Seo, senior campaigns advisor at the Recruitment and Employment Confederati