With more to be awarded in mid-September, NHS Direct has won contracts to cover thirty per cent of the population, but concerns about ‘hasty’ rollout remain

Paul Smedley, executive director of the Professional Planning Forum, uncovers the secrets behind five recent success stories in public sector customer contact

Do procedures get in the way of delivering an excellent call centre experience? asks Marcus Hickman, executive research director of CCA

In such turbulent times, what role can Unified Communications play to increase efficiencies and enable better public services?

The Customer Contact Association looks at the paradoxes of contact centre management in the health sector

How will customer contact in the health sector have to change to meet the needs of 21st century citizens, asks the Customer Contact Association

Event Diary

Following the 2017 Naylor Report into NHS estates, it has been estimated that estate upkeep costs have reached approximately £10bn in annual funding for 2019/2020.

More recently, ERIC (Estates Returns Information Collection) data collection has contained some deeply alarming news about the condition of NHS buildings and equipment.

Supplier Profiles

Omnicell

Omnicell introduces a New Rapid Pandemic Response Scheme to support its partners in the fight aga

Flooring Matters SW Ltd

From the initial survey to the completion of the job, Flooring Matters SW Ltd provides a professi