HB / Features / Call Centres

NHS Direct awarded lions share of 111

Call Centres

With more to be awarded in mid-September, NHS Direct has won contracts to cover thirty per cent of the population, but concerns about ‘hasty’ rollout remain

Contact centres: the heart of healthcare?

Call Centres

Paul Smedley, executive director of the Professional Planning Forum, uncovers the secrets behind five recent success stories in public sector customer contact

Improving customer contact

Call Centres

Do procedures get in the way of delivering an excellent call centre experience? asks Marcus Hickman, executive research director of CCA

Joined-up communication

Call Centres

In such turbulent times, what role can Unified Communications play to increase efficiencies and enable better public services?

Guiding the customer

Call Centres

The Customer Contact Association looks at the paradoxes of contact centre management in the health sector

21st century contact

Call Centres

How will customer contact in the health sector have to change to meet the needs of 21st century citizens, asks the Customer Contact Association

Event Diary

The Communication Technology Expo: Bridging the Digital Divide

In an age characterised by rapid technological advancements, the Communication Technology Expo stands as a beacon of innovation, education, and connectivity. This annual event has become a pivotal gathering for tech enthusiasts, industry professionals, and curious minds eager to explore the ever-evolving landscape of communication technology. With a commitment to bridging the digital divide and fostering collaboration, the Communication Technology Expo has earned its reputation as a must-attend event in the world of technology.

Origins and Evolution

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