With more to be awarded in mid-September, NHS Direct has won contracts to cover thirty per cent of the population, but concerns about ‘hasty’ rollout remain
Paul Smedley, executive director of the Professional Planning Forum, uncovers the secrets behind five recent success stories in public sector customer contact
Do procedures get in the way of delivering an excellent call centre experience? asks Marcus Hickman, executive research director of CCA
In such turbulent times, what role can Unified Communications play to increase efficiencies and enable better public services?
The Customer Contact Association looks at the paradoxes of contact centre management in the health sector
How will customer contact in the health sector have to change to meet the needs of 21st century citizens, asks the Customer Contact Association
Healthcare Estates 2019 is just a few short weeks away, with preparations really ramping up now for the biggest event yet.
BeaconMedaes, medical gas pipeline specialists will be using the Healthcare Estates exhibition to launch new products and services as well as demonstrate other key products launched in the last few years.
My Language Hub Limited (MLH) is a Language Service Company (LSC) based in Letchworth Garden City
Expert linguists for Czech and Slovak translations
Dr Amanda Begley discusses the ways healthcare professionals and innovators can work together to improve how the NHS adopts innovation
Extra money is great, but more could be done to achieve best value from capital investment across the NHS. Katie Crookbain explains why
About HBMedia Information GDPR Compliance StatementCookie Compliance PrivacyTerms and Conditions
Education BusinessHealth BusinessGovernment BusinessTransport BusinessGreenFleetCounter Terror BusinessGovernment TechnologyGovernment Energy
Members of the Professional Publishers Association