The Forum talks to the North Eastern Ambulance Service about how their customer service stood up to such a major incident
Call centres have improved the work of customer contact within the healthcare sector. Richard Abdy explains how
Katherine Potter discusses some of the innovations that are happening in contact centres in the healthcare industry – using examples from the Forum’s recent Innovation Award finalists
We are an established engineering company based in Cardiff, South Wales and have been trading for 15 years, the company was started by David Hill initially working out of a small lock up garage and making gates and railings for domestic customers, to our current workshop of 5300sq ft.
As the years have progressed we have moved away from domestic customers and focused more on business customers, we have also increased our product and service offerings and we now offer general fabrication, specialist fabrication and site services on a nationwide basis.
MGPS Services Ltd are an independent company accredited to ISO 9001:2015 and provide Medical Gas
Northwich’s Victoria Infirmary (VIN) Community Diagnostic Centre (CDC) has enabled more patients
With health sector vacancies at a record high, one NHS trust in Kent is battling back by offering more than 300 fully-paid apprenticeships, from nursing to administrators
The NHS must embrace the agency workforce. During this staffing crisis, recruitment agencies and temps are playing a crucial role in keeping wards open and the wheels of the NHS turning, writes Yerin Seo, senior campaigns advisor at the Recruitment and Employment Confederati