Managing major incidents in the NHS

The Forum talks to the North Eastern Ambulance Service about how their customer service stood up to such a major incident

The roll of call centres in the health system

Call centres have improved the work of customer contact within the healthcare sector. Richard Abdy explains how

Katherine Potter discusses some of the innovations that are happening in contact centres in the healthcare industry – using examples from the Forum’s recent Innovation Award finalists

Event Diary

In an age characterised by rapid technological advancements, the Communication Technology Expo stands as a beacon of innovation, education, and connectivity. This annual event has become a pivotal gathering for tech enthusiasts, industry professionals, and curious minds eager to explore the ever-evolving landscape of communication technology. With a commitment to bridging the digital divide and fostering collaboration, the Communication Technology Expo has earned its reputation as a must-attend event in the world of technology.

Origins and Evolution