Managing major incidents in the NHS

The Forum talks to the North Eastern Ambulance Service about how their customer service stood up to such a major incident

The roll of call centres in the health system

Call centres have improved the work of customer contact within the healthcare sector. Richard Abdy explains how

Katherine Potter discusses some of the innovations that are happening in contact centres in the healthcare industry – using examples from the Forum’s recent Innovation Award finalists

Event Diary

Following the 2017 Naylor Report into NHS estates, it has been estimated that estate upkeep costs have reached approximately £10bn in annual funding for 2019/2020.

More recently, ERIC (Estates Returns Information Collection) data collection has contained some deeply alarming news about the condition of NHS buildings and equipment.

Supplier Profiles

Omnicell

Omnicell introduces a New Rapid Pandemic Response Scheme to support its partners in the fight aga

Flooring Matters SW Ltd

From the initial survey to the completion of the job, Flooring Matters SW Ltd provides a professi