Managing major incidents in the NHS

The Forum talks to the North Eastern Ambulance Service about how their customer service stood up to such a major incident

The roll of call centres in the health system

Call centres have improved the work of customer contact within the healthcare sector. Richard Abdy explains how

Katherine Potter discusses some of the innovations that are happening in contact centres in the healthcare industry – using examples from the Forum’s recent Innovation Award finalists

Event Diary

Smart Asset & Estate Management is back with an in-person conference in London on 8th December. The ideal place for all public sector property professionals to get the latest policy updates and discover new initiatives around estate management, sustainable buildings, smarter working, and the technology that enables them.

Keynote speakers:

Supplier Profiles

Rubrik UK Limited

Rubrik is a cybersecurity company, and our mission is to secure the world’s data.

KEYSPLEASE

Are you ever frustrated by people losing their keys for lockers, desk pedestals, filing cabinets,