With the dependency on outsourcing growing and the support dwindling, Kerry Hallard of the National Outsourcing Association explores how outsourcing is having, and will continue to have, a positive impact on the NHS.
Vicky O’Brien of the Recruitment & Employment Confederation analyses the role of flexible labour in the NHS, not only in propping up the health service during peak times, but also tackling the retention crisis and delivering 21st century care
Keith Gait, chief operating officer, NHS Direct, discusses how the relationship with contact centre insourcing and outsourcing specialist Conduit, which uses the best practice elements of contact centre management whilst operating in the very different environment NHS Direct. This has allowed NHS Direct to understand the different motivations of people who choose agency work over a substantive role.
A vigorous and adaptable approach to recruitment is needed to ensure the health service has the right staff to deliver the highest quality care, writes Ruth Warden, deputy head of employment services, NHS Employers