NHS 111 online hits one million triages

NHS Digital has revealed that NHS 111 online has been used more than one million times since its launch in December 2017, helping people get the medical help they need.

People can access NHS 111 online through the NHS website or the NHS App and by answering simple questions about their symptoms they are directed to the right place to get help. The triage process usually takes about two minutes, and patients may even be able to book a call from an urgent care service, if necessary.

Figures show that 13 per cent of all NHS 111 online journeys end with self-care advice, 48 per cent of all triages direct users to contact primary care and just under 25 per cent of journeys end with instructions to ring 999 or attend A&E.

Debbie Floyd, head of the NHS 111 online programme at NHS Digital, said: “This is a significant milestone for the programme and shows how the service is helping so many patients across England. It’s great to see so many people using the service and the different clinical pathways that patients can access.”

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Following the 2017 Naylor Report into NHS estates, it has been estimated that estate upkeep costs have reached approximately £10bn in annual funding for 2019/2020.

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