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Yorkshire Ambulance Service NHS Trust has received ‘Good’ ratings for its non-emergency Patient Transport Service and Emergency Operations Centre, following the recent independent Care Quality Commission inspection.
The regulator carried out a detailed inspection in May and concluded that both services were ‘Good’ across all categories – Safe, Effective, Caring, Responsive and Well Led - and had shown significant improvement since the last inspection in autumn 2016.
The Patient Transport Service in particular was singled out for praise, having moved from ‘Requires Improvement’ to ‘Good’ after successfully addressing the issues raised three years ago and highlighting many areas of excellent practice.
The report from the CQC also praised staff for their compassion and kindness, dignity and respect, with patients consistently positive in their comments about the care they had received.
Rod Barnes, chief executive of the trust, said: “We are delighted to see the continued advances across the Trust reflected in the latest CQC inspection report. It reflects the hard work and commitment of staff across our PTS, EOC and leadership team. I’m immensely proud of our dedicated staff and the care they provide to patients every day.
“We have a clear strategic direction and are taking forward significant plans to transform our services. Our organisational values ensure that we place patients at the heart of all that we do and our ethos of ‘One Team’ is clearly visible in the report. Whilst we recognise that we still have work to do to achieve the full extent of our vision for the future, I believe that we have the skills and energy in our workforce.
“It’s great to be able to celebrate the recognition of our achievements in PTS and EOC and across all of our services in the regulator’s report and I believe this should add further to the confidence of patients and the public in the consistently high quality care provided by their regional ambulance service.”