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Imagine a scenario where a patient management services manager is concerned that the many communication channels between her hospital and its patients and primary caregivers are confusing, disjointed, and causing service delays spanning the whole organisation. She longs for a solution that unifies email addresses, phone and SMS numbers and new digital channels so that patients can communicate with a one-stop shop of healthcare services within the contact centre.
From the world’s first bleep paging system developed in partnership with St Thomas’s Hospital, through to Cloud-based messaging solutions, Multitone has been a key partner to the NHS throughout its 75-year history.
In this article we look at how Multitone has adapted to the health service’s changing needs over the years, and how it continues to operate at the heart of digital transformation in the NHS. We examine how the company develops and delivers critical communication services and how it is addressing today’s challenges.
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We are an established engineering company based in Cardiff, South Wales and have been trading for 15 years, the company was started by David Hill initially working out of a small lock up garage and making gates and railings for domestic customers, to our current workshop of 5300sq ft.
As the years have progressed we have moved away from domestic customers and focused more on business customers, we have also increased our product and service offerings and we now offer general fabrication, specialist fabrication and site services on a nationwide basis.
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