Porters are often the unsung heroes of the NHS, and they put in a lot of gruelling hours of hard, physical and emotional work. If you take the porters out of a hospital, nothing would work; it would grind to a halt. They’re a vital cog in the machine for every hospital – surely there must be a useful tool out there to help them?

All NHS staff are heroes for what they do day in and day out, but especially with how they have coped throughout the pandemic. While they’re all heroes, they’re not superheroes – they’re human just like us, and help and support should be provided where needed. They’re in the middle of a battle against Covid-19: could you imagine seeing a soldier go into battle without a gun? A firefighter sent to put out a fire without a hose? A police officer trying to arrest somebody without handcuffs? Porter’s need the tools to do their job too – help them improve efficiency, help them keep appointments on time, help them maintain better patient flow, better patient experiences and better overall patient outcomes.

Recent times have seen NHS hospitals across the nation battling with the harrowing scenes which Covid-19 has brought to their wards, and with it the challenge of battling against the tide of exhaustion, mental fatigue and decreased staff numbers, all while trying to maintain efficiency. The team at MyPorter have been continuing to build long-term partnerships and be a support for hospitals through the current pandemic and beyond, which has seen them adopting the role of “We are your supporters”.

The MyPorter team have looked to provide any additional help and support in any way they can, including developing and launching free medical gas monitoring tools due to increased usage throughout the pandemic, they have also created articles to support porter mental health and wellbeing and launched the MyPorter Awards, an award which saw portering and facilities managers and directors sending in their nominations for dedicated porters who they believe have gone above and beyond in their duties over the past year. The awards attracted entries from across the UK, with many hospitals nominating more than one individual and, in some instances, entire teams.

The winner of the first MyPorter Awards was Claire Blackhall, a Chargehand Porter at Wansbeck General Hospital, Northumbria. The awards were launched to show the appreciation and raise awareness for the work porters such as Claire do. The winner received the award, but also a cash donation to their Trust’s charity partner and a cash donation to the winner’s charity of choice (Claire chose Thrombosis UK, a charity close to her heart), with aims for a bigger and better awards next year with more categories as well as other ideas being in the pipeline to support portering teams further.


Doing a difficult job in difficult circumstances isn’t easy, and although the NHS are battling hard to maintain their successes, we have the tools to help you battle this pandemic, the aftermath and continue to support you well into the future. We want to help and we want to do this by building a long-term partnerships to ensure your hospital’s portering teams are running as effectively as possible. We understand that every hospital is unique. From concept to completion and beyond, we work with you every step of the way to ensure our solution is everything you require, unlike some management systems with their ‘one size fits all’ proposal, we take the approach whereby we consult with you right from the beginning to understand your key challenges and requirements, allowing us to develop the MyPorter system as a solution to meet your portering needs – a portering tool for portering teams.

Allowing you to run your daily operations more smoothly, becoming a positive situation, which is better for you and the patient. We like to ensure we build ongoing partnerships, taking a collaborative approach which creates a ‘co-op’ style community where everyone can benefit, these then see any development builds rolled out to other MyPorter users via regular updates.

Two of these developments through collaboration has seen the additions of a KPI reporting tool and a ‘quick task’ function for rapid and reactive environments, such as in ED.

The KPI Settings Report Tool enables managers to establish and interrogate specific KPIs such as porter uptime and time taken to complete both booked and urgent tasks, as well as producing insightful reports within seconds. Measuring success is a vital component of delivering effective services, and the Tool gives Trusts a flexible and meaningful way to monitor progress.

The ‘quick launch’ enhancement has been specifically developed in recognition of the challenges faced by EDs (and other reactive departments) to deliver rapid responses. The fast-paced nature of departments such as ED often means that action is prioritised over recording information. The resulting inability to track, review and analyse activity makes it difficult to assess patterns in demand, and where and when resources can be best deployed. The MyPorter ED Tool provides a fast-track dashboard to enable portering requests to be created within seconds, linking to the MyPorter software to allow for management reporting and trend analysis.

Tasks are distributed via text message to radio handsets or android devices, which means no patient information can be overheard, enhancing patient dignity and reducing noise in the hospital environment. The system also records paused events, the reason, their duration and location, making it easy to identify and address delays and pinch points. A full audit trail can be accessed if needed, and any service queries easily resolved.


We know that quick adoption of the system is essential and key to the success, which is why we have made the system simple and easy to use. Even so, we don’t underestimate the value of training you need, so like our software we take a simple, real world approach to training. Training is customised to meet the needs of each hospital/trust, we typically use a ‘Train the trainer’ hands-on approach, including video and user guides available to all staff and users, typically given to porters, helpdesk operator and porter manager/operations manager. Full UK-based support is also provided via telephone, email or other remote technical support methods. Physical support is also provided if/when needed.

When it comes to cost, we’ve listened and kept the pricing as simple as possible, allowing for the user to gain maximum value for the proposition, with no restriction on departments creating tasks and management groups.

MyPorter helps to improve efficiency amongst porters throughout their hospitals, and is done by allowing staff to easily allocate the right job to the right porter with important patient information to deliver a personal patient service and experience.

MyPorter is giving benefits to the hospitals which have it installed, allowing them to maintain better patient flow and in turn better patient experiences and outcomes. It is helping turn ‘Covid chaos’ into ‘Covid calm’.

Our team are here to listen to your needs – let us help you, we can introduce you to a hospital near you, hear first-hand about MyPorter as a portering management solution.

Get in touch now, and we can battle these hardships together.

For more information or to read our latest case studies, you can visit our website or call or email us today.

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