Nine common conditions will be the first to be treated by the NHS Online service.
The service was announced in September 2025 and is designed to transform how healthcare is delivered, allowing patients to be triaged quickly through the NHS App, speak to doctors via video consultation, and monitored in the comfort of their home, saving unnecessary trips to hospital.
NHS Online will harness digital technology to change how people are able to access healthcare for generations to come, ensuring it is more personalised, more convenient and more democratic.
The service will enable patients to be seen much more quickly by digitally connecting them to expert clinicians across England, regardless of where they are situated.
The first patients will benefit from 2027 and the service is expected to deliver the equivalent of up to 8.5 million virtual appointments and assessments in its first three years.
The first conditions that will be treated by the service have been announced and include severe menopause symptoms and menstrual problems, prostate enlargement and a raised prostate specific antigen, iron deficiency anaemia and inflammatory bowel disease.
Professor Stella Vig, National Clinical Director for Elective Care at NHS England, said: “The NHS’s new online hospital will see a huge shift in the way we deliver care, giving patients the option to have an online appointment with a specialist anywhere in England.
“We’ve selected nine common conditions which the NHS Online service will initially provide support for when it launches next year, including some women’s health issues as well as prostate problems.
“We know that these conditions can be painful and difficult to cope with so providing faster, more convenient access to diagnosis and treatments will have a real and positive impact on people’s lives.”
Health and Social Care Secretary Wes Streeting said: “We’ve already made big changes in the NHS, but building a health service that’s fit for the future requires more than just evolution – it demands revolution.
“NHS Online will make accessing healthcare as simple as ordering a cab or a takeaway – fundamentally changing how people interact with the NHS for generations to come.
“People with the nine conditions we’re announcing today face some of the longest waits, ensuring they’re seen on time again as we shift the NHS from analogue to digital.”
