The NHS is set to pilot AI software that will predict missed appointments and offer back-up bookings. The aim is to maximise resources and potentially save money.

The technology used algorithms and anonymised data to break down the reasons why someone might not attend an appointment. The software uses external information including the weather, traffic and jobs.

Appointments are arranged for the most convenient time for patients, for example evening and weekend appointments for those unable to take time off work. The system will use intelligent back-up bookings to make sure no clinical time is lost and maximise efficiency.

The software is currently is being piloted in Mid and South Essex NHS Foundation Trust. The trust supports a population of 1.2 million people and has an average did not attend rate of 8 per cent. It will be tested at five other trusts later this year.

It is expected that when it is used at full scale, an additional 80-100,000 patients could be seen each year.

Estimates suggest that there are eight million missed hospital appointments each year with an annual cost to the NHS of £1.2 billion pounds.

NHS chief executive Amanda Pritchard said: “The NHS has been at the forefront of innovation for almost 75 years, adopting the latest technologies and treatments to ensure patients have the best possible experience.

“This new pilot is no different – it shows the NHS testing the latest technological advancements to address the real world challenges we face. The system will help ensure patients receive ‘smart’ appointments, that are convenient and fit into people’s increasingly busy lives.

“It is a win-win for patients and the NHS alike – it will help us to free up doctors’ time to treat more patients, save taxpayers’ money as well as helping to reduce waiting times.”

Image by Gerd Altmann from Pixabay