Lemon is a leading, UK based, 24/7 contact centre for the healthcare industry specialising in both daytime and out-of-hours solutions to help healthcare businesses deliver fantastic customer care. We pride ourselves on having the knowledge and expertise to handle even the most complex of tasks with the upmost professionalism, dedication and empathy.
On partnering with Lemon, our team work alongside your in-house operation as a natural extension of your team and, critically, our specialist out-of-hours support enables you to safeguard a good work-life balance for your colleagues whilst ensuring that your customers continue to receive the very best care around the clock.
Working with Lemon is easy, with stress-free on-boarding and a dedicated account manager providing on-going support from day one, our highly trained operators follow your business processes and can even log all interactions directly on to your systems, backed up by clear and transparent reporting, strong quality assurance and all calls being recorded.
At Lemon we also understand the importance of data security and have the expertise and technical controls in place to keep your customer data safe. We are certified by UKAS accredited auditors to both ISO9001 for Quality Management and ISO27001 for Information Security Management, as well as being PCI-DSS compliant for card payment security and GDPR compliant for data protection.
As customer care specialists, we are primarily a customer service led operation, specialising in inbound and outbound call handling, however, as a modern omni-channel contact centre we also provide the following services:
- Email Management
- Web Messaging
- SMS & WhatsApp
- Social Media Management
The multi-skilled Lemon team can also perform business process outsourcing activities, conducting various administrative tasks and back office functions.
Our core mission is to build close working relationships with our clients and leverage our contact centre talent and technology to deliver unparalleled flexibility, resilience and scalability to their operation. This sense of partnership and mutual success is a key driver and critical for our clients.
Since becoming established in 2003, we have handled more than 50 million customer interactions, with that number rising daily. If you’d like to discuss support for your business, get in touch.
Contact us to discuss your outsourcing needs.